Returns

We offer a 30 day exchange or refund guarantee. This 30 day window begins after an order has arrived with the customer.

Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns.

Orders sent back to the warehouse after the 30 day exchange or refund window has passed will be returned to the customer.

How do I request an exchange or refund?

Send us an email at hello@craftdlondon.com stating if you would like a refund or exchange.

  • Please include your full name and order number in the email.
  • If you would like an exchange, include the changes you would like made to your order.

To qualify for a refund or exchange:

  • Items must be unworn (apart from trying on).
  • All tags and packaging must be included.

Items that do not meet these requirements are not eligible.

Exchange Policy

You may exchange your purchase within 30 days of the items arriving. Please note all items must be unwashed and unworn with tags attached in order to receive an exchange.

We will send the first exchange from our warehouse for free. For any subsequent exchanges, we will ask you to pay the cost of delivery.

Please note we are not responsible for paying any customs charges (import duty or tax) on any exchanges. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot exchange lost returns.

Send us an email at hello@craftdlondon.com stating you would like an exchange.

  • Please include your full name and order number in the email.
  • Include the new items you would like to exchange your order for.

 To qualify for an exchange:

  • Items must be unworn (apart from trying on).
  • All tags, clips, and packaging must be included

Items that do not meet these requirements are not eligible.

Refund Policy

We will refund your order to the original payment method once it has been processed at the warehouse.

  • Please be aware this can take up to 48 hours after the order arriving. You will be notified once a refund has been made.
  • We are unable to refund purchases to a different payment method than the one used to purchase the items.

 

Additional costs

Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund lost returns.

Faulty items

In the event you have received a faulty item, please contact hello@craftdlondon.com within 30 days of the item(s) arriving. Please include the following information:  

  • Your order number
  • Which item is damaged
  • A description of the problem
  • Photographic evidence